{"id":13203,"date":"2026-06-04T19:38:06","date_gmt":"2026-06-04T19:38:06","guid":{"rendered":"https:\/\/despago.ro\/compensation-hisky\/"},"modified":"2026-06-04T19:38:06","modified_gmt":"2026-06-04T19:38:06","slug":"compensation-hisky","status":"publish","type":"page","link":"https:\/\/despago.ro\/en\/compensation-hisky\/","title":{"rendered":"HiSky compensation \u2014 delayed or cancelled flight"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13203\" class=\"elementor elementor-13203 elementor-13202\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-hshero elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"hshero\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-hsherocol\" data-id=\"hsherocol\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-hsherohtml elementor-widget elementor-widget-html\" data-id=\"hsherohtml\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"airline-hero\"><div class=\"airline-hero-inner\"><div class=\"ah-crumb\"><a href=\"\/en\/\">Home<\/a> \/ Compensation by airline \/ HiSky<\/div><span class=\"ah-eyebrow\">HiSky compensation \u00b7 under EU 261\/2004<\/span><h1>Was your HiSky flight delayed or cancelled?<\/h1><p class=\"ah-sub\">Recover up to <strong>\u20ac600<\/strong> per passenger. Aviation lawyer team \u2014 you only pay if we recover your money, with no risk to you.<\/p><div class=\"ah-cta\"><a class=\"btn-hero\" href=\"\/en\/flight-claim-form\/\">Start your claim \u2192<\/a><span class=\"ah-trust\">\u2713 No risk \u00b7 \u2713 100% online \u00b7 \u2713 Free assessment<\/span><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-hsbody elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"hsbody\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-hsbodycol\" data-id=\"hsbodycol\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-hsbodyhtml elementor-widget elementor-widget-html\" data-id=\"hsbodyhtml\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rights-content\"><div class=\"urgency-callout\">\u23f3 <strong>Don\u2019t delay<\/strong> \u2014 your right to compensation expires <strong>3 years<\/strong> after the flight date. After that, the money can no longer be recovered.<\/div><p>HiSky is a young Romanian airline, with flights from Bucharest and Chisinau to destinations across Europe and beyond. As a passenger on a HiSky flight you are protected by EU Regulation 261\/2004 and can recover up to \u20ac600 in case of a long delay or cancellation.<\/p><h2>Are you entitled to compensation from HiSky?<\/h2><p>You are entitled if all the conditions below apply:<\/p><ul><li>The flight <strong>departed from an EU airport<\/strong> or landed in the EU operated by an EU carrier (HiSky qualifies).<\/li><li>You reached your destination with a <strong>delay of more than 3 hours<\/strong>, or it was cancelled less than 14 days before departure.<\/li><li>The cause is attributable to the airline \u2014 not extraordinary circumstances (severe weather, ATC strike).<\/li><\/ul><h2>How to claim compensation from HiSky<\/h2><p>HiSky handles claims through its customer relations department, usually by e-mail or the contact form on their website. Attach your booking reference, flight details and, if applicable, proof of the delay.<\/p><p>As a smaller operator, the response can be prompt, but compensation claims are sometimes treated with reluctance or confused with a simple refund. This is where we help you assert your legal right.<\/p><h2>Common problems with HiSky claims<\/h2><ul><li><strong>Non-standardized process<\/strong> \u2014 the lack of a dedicated portal can slow the response.<\/li><li><strong>Refund vs compensation confusion<\/strong> \u2014 EU261 compensation is separate from the ticket refund.<\/li><li><strong>Inconsistent response<\/strong> \u2014 we pursue it legally until resolved.<\/li><\/ul><h2>How much compensation you can get from HiSky<\/h2><p>The amount is fixed, set by EU 261\/2004, and depends on the flight distance:<\/p><table class=\"rights-table\"><thead><tr><th>Flight distance<\/th><th>Delay at destination<\/th><th>Compensation<\/th><\/tr><\/thead><tbody><tr><td>Under 1,500 km<\/td><td>over 3 hours<\/td><td>\u20ac250<\/td><\/tr><tr><td>1,500 \u2013 3,500 km<\/td><td>over 3 hours<\/td><td>\u20ac400<\/td><\/tr><tr><td>Over 3,500 km<\/td><td>over 4 hours<\/td><td>\u20ac600<\/td><\/tr><\/tbody><\/table><h2>Examples of HiSky flights from Romania<\/h2><table class=\"rights-table\"><thead><tr><th>HiSky route<\/th><th>Approx. distance<\/th><th>Compensation<\/th><\/tr><\/thead><tbody><tr><td>Bucharest \u2192 Madrid<\/td><td>~2,500 km<\/td><td>\u20ac400<\/td><\/tr><tr><td>Bucharest \u2192 London<\/td><td>~2,100 km<\/td><td>\u20ac400<\/td><\/tr><tr><td>Cluj-Napoca \u2192 Madrid<\/td><td>~2,400 km<\/td><td>\u20ac400<\/td><\/tr><tr><td>Bucharest \u2192 Larnaca<\/td><td>~1,500 km<\/td><td>\u20ac250<\/td><\/tr><tr><td>Bucharest \u2192 Dubai<\/td><td>~4,100 km<\/td><td>\u20ac600<\/td><\/tr><\/tbody><\/table><h2>Frequently asked questions \u2014 HiSky<\/h2><h3>How do I claim compensation from HiSky?<\/h3><p>By e-mail or the contact form on their website, with flight documents attached. Or let us handle everything for you.<\/p><h3>HiSky is a small airline. Am I still entitled?<\/h3><p>Yes. EU Regulation 261\/2004 applies to all EU airlines, regardless of size.<\/p><h3>How long until I receive the money?<\/h3><p>It varies with complexity \u2014 usually from a few weeks to a few months.<\/p><\/div><div class=\"cta-band\"><h2>Had a problem with a HiSky flight?<\/h2><p>Fill in your flight details in 2 minutes. We check for free, and you only pay if we recover your money.<\/p><a class=\"btn-cta\" href=\"\/en\/flight-claim-form\/\">Start your claim<\/a><\/div><div class=\"why-despago\"><h2>Why Despago and not an international platform?<\/h2><div class=\"why-grid\"><div class=\"why-card\"><h3>A Romanian lawyer team<\/h3><p>Aviation lawyers \u2014 not an international call-center.<\/p><\/div><div class=\"why-card\"><h3>Personal attention<\/h3><p>We handle every case individually, not automated mass processing.<\/p><\/div><div class=\"why-card\"><h3>No risk, we handle it all<\/h3><p>From notifying the airline to court \u2014 you only pay if we recover.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13203","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/pages\/13203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/comments?post=13203"}],"version-history":[{"count":0,"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/pages\/13203\/revisions"}],"wp:attachment":[{"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/media?parent=13203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}