{"id":13215,"date":"2026-06-04T19:43:50","date_gmt":"2026-06-04T19:43:50","guid":{"rendered":"https:\/\/despago.ro\/compensation-austrian-airlines\/"},"modified":"2026-06-04T19:43:50","modified_gmt":"2026-06-04T19:43:50","slug":"compensation-austrian-airlines","status":"publish","type":"page","link":"https:\/\/despago.ro\/en\/compensation-austrian-airlines\/","title":{"rendered":"Austrian Airlines compensation \u2014 delayed or cancelled flight"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13215\" class=\"elementor elementor-13215 elementor-13214\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-oshero elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"oshero\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-oshc\" data-id=\"oshc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-oshh elementor-widget elementor-widget-html\" data-id=\"oshh\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"airline-hero\"><div class=\"airline-hero-inner\"><div class=\"ah-crumb\"><a href=\"\/en\/\">Home<\/a> \/ Compensation by airline \/ Austrian Airlines<\/div><span class=\"ah-eyebrow\">Austrian Airlines compensation \u00b7 under EU 261\/2004<\/span><h1>Was your Austrian Airlines flight delayed or cancelled?<\/h1><p class=\"ah-sub\">Recover up to <strong>\u20ac600<\/strong> per passenger. Aviation lawyer team \u2014 you only pay if we recover your money, with no risk.<\/p><div class=\"ah-cta\"><a class=\"btn-hero\" href=\"\/en\/flight-claim-form\/\">Start your claim \u2192<\/a><span class=\"ah-trust\">\u2713 No risk \u00b7 \u2713 100% online \u00b7 \u2713 Free assessment<\/span><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-osbody elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"osbody\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-osbc\" data-id=\"osbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-osbh elementor-widget elementor-widget-html\" data-id=\"osbh\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rights-content\"><div class=\"urgency-callout\">\u23f3 <strong>Don\u2019t delay<\/strong> \u2014 your right to compensation expires <strong>3 years<\/strong> after the flight date. After that, the money can no longer be recovered.<\/div><p>Austrian Airlines is Austria\u2019s national carrier, part of the Lufthansa Group, operating flights from Romania to its Vienna hub with many connections. As an EU carrier, EU261 applies in both directions \u2014 you can recover up to \u20ac600.<\/p><h2>Are you entitled to compensation from Austrian Airlines?<\/h2><ul><li>The flight <strong>departed from an EU airport<\/strong> (or landed in the EU operated by an EU carrier).<\/li><li>You reached your destination with a <strong>delay of more than 3 hours<\/strong>, or it was cancelled less than 14 days before departure.<\/li><li>The cause is attributable to the airline \u2014 not extraordinary circumstances.<\/li><\/ul><h2>How to claim compensation from Austrian Airlines<\/h2><p>Claims are filed through the online customer relations form on the Austrian website, with your booking reference and flight details. For connections via Vienna, the delay is calculated at the final destination.<\/p><p>As part of the Lufthansa Group, Austrian applies similar procedures and sometimes rejects claims citing \u201cextraordinary circumstances\" \u2014 which we challenge when unjustified.<\/p><h2>Common problems with Austrian Airlines claims<\/h2><ul><li><strong>\u201cExtraordinary circumstances\" rejections<\/strong> \u2014 we challenge them when they do not qualify.<\/li><li><strong>Missed connections via Vienna<\/strong> \u2014 the final arrival time counts.<\/li><li><strong>Slow group process<\/strong> \u2014 we pursue it until payment.<\/li><\/ul><h2>How much compensation you can get from Austrian Airlines<\/h2><p>The amount is fixed, set by EU 261\/2004, and depends on the flight distance:<\/p><table class=\"rights-table\"><thead><tr><th>Flight distance<\/th><th>Delay<\/th><th>Compensation<\/th><\/tr><\/thead><tbody><tr><td>Under 1,500 km<\/td><td>over 3 hours<\/td><td>\u20ac250<\/td><\/tr><tr><td>1,500 \u2013 3,500 km<\/td><td>over 3 hours<\/td><td>\u20ac400<\/td><\/tr><tr><td>Over 3,500 km<\/td><td>over 4 hours<\/td><td>\u20ac600<\/td><\/tr><\/tbody><\/table><h2>Examples of Austrian Airlines flights from Romania<\/h2><table class=\"rights-table\"><thead><tr><th>Austrian route<\/th><th>Approx. distance<\/th><th>Compensation<\/th><\/tr><\/thead><tbody><tr><td>Bucharest \u2192 Vienna<\/td><td>~850 km<\/td><td>\u20ac250<\/td><\/tr><tr><td>Cluj \u2192 Vienna<\/td><td>~720 km<\/td><td>\u20ac250<\/td><\/tr><tr><td>Timisoara \u2192 Vienna<\/td><td>~560 km<\/td><td>\u20ac250<\/td><\/tr><tr><td>Bucharest \u2192 Vienna \u2192 New York (connection)<\/td><td>over 3,500 km<\/td><td>\u20ac600<\/td><\/tr><tr><td>Bucharest \u2192 Vienna \u2192 Bangkok (connection)<\/td><td>over 3,500 km<\/td><td>\u20ac600<\/td><\/tr><\/tbody><\/table><h2>Frequently asked questions \u2014 Austrian Airlines<\/h2><h3>Austrian is an EU carrier. Which flights qualify?<\/h3><p>Both directions \u2014 EU261 applies to Austrian flights whether you depart from or to the EU.<\/p><h3>I missed my connection in Vienna. Am I entitled?<\/h3><p>Yes, if you reach your final destination over 3 hours late and the cause is attributable to the airline.<\/p><h3>How do I claim from Austrian?<\/h3><p>Through the online form, or we handle everything for you.<\/p><\/div><div class=\"cta-band\"><h2>Had a problem with a Austrian Airlines flight?<\/h2><p>Fill in your flight details in 2 minutes. We check for free, and you only pay if we recover your money.<\/p><a class=\"btn-cta\" href=\"\/en\/flight-claim-form\/\">Start your claim<\/a><\/div><div class=\"why-despago\"><h2>Why Despago and not an international platform?<\/h2><div class=\"why-grid\"><div class=\"why-card\"><h3>A Romanian lawyer team<\/h3><p>Aviation lawyers \u2014 not an international call-center.<\/p><\/div><div class=\"why-card\"><h3>Personal attention<\/h3><p>We handle every case individually, not automated mass processing.<\/p><\/div><div class=\"why-card\"><h3>No risk, we handle it all<\/h3><p>From notifying the airline to court \u2014 you only pay if we recover.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13215","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/pages\/13215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/comments?post=13215"}],"version-history":[{"count":0,"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/pages\/13215\/revisions"}],"wp:attachment":[{"href":"https:\/\/despago.ro\/en\/wp-json\/wp\/v2\/media?parent=13215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}