How can I claim compensation for delayed or lost baggage during flights?

Nothing ruins the start of a vacation faster than the moment the baggage carousel stops and your suitcase has not appeared. Whether you are flying to an exotic destination or returning home, you must know that international legislation, such as the Montreal Convention and EU Regulations, protects you. You can obtain lost baggage compensation of up to approximately EUR 1,300 - EUR 1,600, depending on the exchange rate of Special Drawing Rights (SDR).

What do I do if my baggage is lost?

If you are at the airport and your suitcase has not appeared, do not leave for your hotel without completing these essential steps:

1. Go to the "Lost & Found" desk: This is usually located in the baggage reclaim area.
2. Complete the PIR (Property Irregularity Report): This is the most critical document. Without this registration number, it will be nearly impossible to claim delayed baggage compensation later.
3. Request a copy and a contact number: Take a photo of the PIR report and keep your checked baggage receipt (usually affixed to your ticket or passport).
4. Purchase essential items: If you are away from home, you are entitled to purchase hygiene products and a change of clothes. Keep all receipts!

The difference between delayed baggage and lost baggage

It is important to understand the terminology to know which type of claim to file:

• Delayed baggage compensation: This applies if your baggage reaches you within the first 21 days after landing. You may claim reimbursement for emergency expenses incurred during this interval.
• Lost baggage compensation: A bag is officially declared "lost" if it has not been found after 21 days or if the airline admits the loss earlier. At this point, you can claim the value of the contents and the suitcase itself.

Compensation values by region

The maximum amount you can receive depends on the legislation governing your flight:

Deadlines for filing claims

If you do not meet these deadlines, the air carrier may reject your lost baggage compensation claim:

• Damaged baggage: Written complaint within 7 days of receipt.
• Delayed baggage: Claim for reimbursement of expenses within 21 days from the moment you received the baggage.
• Lost baggage: Claim for definitive loss as soon as possible after the 21-day search period expires.

What do I do if my baggage is lost and I have valuables?

Airlines have maximum liability limits. If you are transporting highly expensive items (jewelry, professional equipment), it is recommended:

• To make a "Special Declaration of Interest" at check-in (subject to a fee).
• To hold private travel insurance that covers amounts exceeding the airline's standard liability limit.

Frequently asked questions

How long does it take to receive flight compensation for baggage?

The process usually lasts between 30 and 60 days from the submission of complete documentation. However, during peak periods, the waiting time may increase.

Which items are not compensated?

Most carriers exclude fragile items, perishables, cash, keys, or business documents. These should always be carried in your cabin baggage.

If I received my luggage after 2 days, do I still receive money?

Yes, but only for expenses justified by receipts (change of clothes, toothbrush, etc.) made during those 2 days. A "standard" lump sum is not offered for the inconvenience; instead, basic necessities are reimbursed.

Recover your money with the help of experts!

Fighting with airline claims departments can be exhausting. If you need assistance in obtaining lost baggage compensation or if your flight was also delayed, the Despago.ro team is here to represent you.

Do not let bureaucracy stop you. Check your rights now!