Was your Wizz Air flight delayed or cancelled?

Wizz Air is one of the largest low-cost airlines in Romania, and delays and cancellations are frequent, especially in peak season. The good news: as a passenger you are protected by European law regardless of how cheap your ticket was — the compensation does not depend on the price paid.

Are you entitled to compensation from Wizz Air?

You are entitled to compensation if all the conditions below apply:

• The flight departed from an EU airport or landed in the EU operated by an EU carrier (Wizz Air qualifies).
• You reached your final destination with a delay of more than 3 hours, or the flight was cancelled less than 14 days before departure.
• The cause is attributable to the airline (technical faults, crew shortage, overbooking) — not extraordinary circumstances (severe weather, ATC strike).

How to claim compensation from Wizz Air

You must complete the complaint form on their official website. Note: Wizz Air often requests very specific flight details and technical information, and may reject initial claims citing weather reasons, even when these were not factual.

If your claim is denied under the pretext of weather conditions while other aircraft were departing, contact a team of experts to verify the official meteorological data. And if you were denied boarding, make sure you have written proof of the denial issued by the gate agent.

Common problems with Wizz Air claims

• Weather-based rejections — often invoked, even when other aircraft departed normally. We challenge them with official weather data.
• Excessive technical detail requests — bureaucratic pretexts to delay payment.
• Slow or no response — many passengers give up. We pursue it legally to the end.

How much compensation you can get from Wizz Air

The amount is fixed, set by EU 261/2004, and depends on the flight distance:

Examples of Wizz Air flights from Romania

Frequently asked questions — Wizz Air

Wizz Air rejected my claim citing weather. Can I still do something?

Yes. “Extraordinary circumstances" are often invoked abusively. We check the official weather data and the flight history for that day for free — if other aircraft departed, the rejection can be challenged.

I had a cheap Wizz ticket. Am I still entitled?

Yes. Compensation is per passenger and does not depend on the ticket price — you get the same amount (€250–€600) no matter how much you paid.

How long until I receive the money?

It depends on how fast the airline responds and on the complexity — usually from a few weeks to a few months.