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FlyOne compensation · under EU 261/2004

Was your FlyOne flight delayed or cancelled?

Recover up to €600 per passenger. Aviation lawyer team — you only pay if we recover your money, with no risk.

Start your claim →✓ No risk · ✓ 100% online · ✓ Free assessment

⏳ Don’t delay — your right to compensation expires 3 years after the flight date. After that, the money can no longer be recovered.

FlyOne is a low-cost airline from the Republic of Moldova, also operating from Romanian airports (Bucharest, Iasi, Cluj) to European destinations. Note: as a non-EU carrier, EU261 mainly applies to flights DEPARTING from an EU airport (e.g. Bucharest → Madrid). You can recover up to €600.

Are you entitled to compensation from FlyOne?

The flight departed from an EU airport (or landed in the EU operated by an EU carrier).
You reached your destination with a delay of more than 3 hours, or it was cancelled less than 14 days before departure.
The cause is attributable to the airline — not extraordinary circumstances.

How to claim compensation from FlyOne

For a flight departing from Romania (EU), you are covered by EU261 even though the operator is Moldovan. The claim is filed through the contact form or e-mail on the FlyOne website, with your booking reference and flight details.

For flights departing from Chisinau (outside the EU), EU261 does not apply. We clarify exactly which flight qualifies for compensation.

Common problems with FlyOne claims

Applicability — only EU departures fall under EU261. We clarify which flight qualifies.
Minimal low-cost process — slow response, basic form.
Refund vs compensation confusion — they are separate rights.

How much compensation you can get from FlyOne

The amount is fixed, set by EU 261/2004, and depends on the flight distance:

Flight distance	Delay	Compensation
Under 1,500 km	over 3 hours	€250
1,500 – 3,500 km	over 3 hours	€400
Over 3,500 km	over 4 hours	€600

Examples of FlyOne flights from Romania

FlyOne route	Approx. distance	Compensation
Bucharest → Madrid	~2,500 km	€400
Iasi → Rome	~1,300 km	€250
Bucharest → London	~2,100 km	€400
Cluj → Paris	~1,700 km	€400
Bucharest → Barcelona	~1,900 km	€400

Frequently asked questions — FlyOne

FlyOne is a non-EU carrier. Am I still entitled?

Yes, for flights departing from an EU airport (e.g. Bucharest, Iasi, Cluj).

My flight departed from Chisinau. Am I entitled?

Usually not — EU261 does not cover departures from outside the EU operated by non-EU carriers. We check your case for free.

How do I claim from FlyOne?

Through the contact form on their website, or we handle it for you.

Had a problem with a FlyOne flight?

Fill in your flight details in 2 minutes. We check for free, and you only pay if we recover your money.

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Why Despago and not an international platform?

A Romanian lawyer team

Aviation lawyers — not an international call-center.

Personal attention

We handle every case individually, not automated mass processing.

No risk, we handle it all

From notifying the airline to court — you only pay if we recover.