Was your LOT Polish Airlines flight delayed or cancelled?

LOT Polish Airlines is the national carrier of Poland, operating flights from Romania to its Warsaw hub, with connections in Europe, North America and Asia. As an EU carrier, EU261 applies in both directions — you can recover up to €600.

Are you entitled to compensation from LOT Polish Airlines?

• The flight departed from an EU airport (or landed in the EU operated by an EU carrier).
• You reached your destination with a delay of more than 3 hours, or it was cancelled less than 14 days before departure.
• The cause is attributable to the airline — not extraordinary circumstances.

How to claim compensation from LOT Polish Airlines

LOT provides an online complaints form in the customer relations section of their website. You enter your booking reference and flight details. For connections via Warsaw, the delay is calculated at the final destination.

LOT sometimes rejects claims citing “extraordinary circumstances" or delays the response. We check the real reason and challenge unjustified refusals.

Common problems with LOT Polish Airlines claims

• “Extraordinary circumstances" rejections — we check and challenge.
• Missed connections via Warsaw — the final destination counts.
• Slow response — we pursue until payment.

How much compensation you can get from LOT Polish Airlines

The amount is fixed, set by EU 261/2004, and depends on the flight distance:

Examples of LOT Polish Airlines flights from Romania

Frequently asked questions — LOT Polish Airlines

Which LOT flights qualify for compensation?

Both directions — LOT is an EU carrier, so EU261 applies regardless of direction.

I missed my connection in Warsaw. Am I entitled?

Yes, if you reach your final destination over 3 hours late due to the airline.

How do I claim from LOT?

Through the online form, or we handle everything for you.