Was your Austrian Airlines flight delayed or cancelled?

Austrian Airlines is Austria’s national carrier, part of the Lufthansa Group, operating flights from Romania to its Vienna hub with many connections. As an EU carrier, EU261 applies in both directions — you can recover up to €600.

Are you entitled to compensation from Austrian Airlines?

• The flight departed from an EU airport (or landed in the EU operated by an EU carrier).
• You reached your destination with a delay of more than 3 hours, or it was cancelled less than 14 days before departure.
• The cause is attributable to the airline — not extraordinary circumstances.

How to claim compensation from Austrian Airlines

Claims are filed through the online customer relations form on the Austrian website, with your booking reference and flight details. For connections via Vienna, the delay is calculated at the final destination.

As part of the Lufthansa Group, Austrian applies similar procedures and sometimes rejects claims citing “extraordinary circumstances" — which we challenge when unjustified.

Common problems with Austrian Airlines claims

• “Extraordinary circumstances" rejections — we challenge them when they do not qualify.
• Missed connections via Vienna — the final arrival time counts.
• Slow group process — we pursue it until payment.

How much compensation you can get from Austrian Airlines

The amount is fixed, set by EU 261/2004, and depends on the flight distance:

Examples of Austrian Airlines flights from Romania

Frequently asked questions — Austrian Airlines

Austrian is an EU carrier. Which flights qualify?

Both directions — EU261 applies to Austrian flights whether you depart from or to the EU.

I missed my connection in Vienna. Am I entitled?

Yes, if you reach your final destination over 3 hours late and the cause is attributable to the airline.

How do I claim from Austrian?

Through the online form, or we handle everything for you.