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Privacy Policy

Your privacy is important to us and your data is safe. Below you will find useful information about how we manage all the data we receive, where we store it and how we use it further in our relationship with you or our partners.

Despago SRL Privacy Statement

Privacy is extremely important to us. When we talk about data protection, any other policy or statement we may have will only be coordinated with keeping and disclosing your personal data in an appropriate and professional manner. This will be done with respect for your privacy.

Everything in this privacy statement will refer to Despago SRL.

Despago, having its residence within the borders of the European Union, will treat your personal information in accordance with EU rules and legislation. The entire purpose of our company is in accordance with such a legislative environment.

All our activities relating to the management of your personal information will be explained in this statement. From the types of information we collect to how we will conduct our use of that data.

We have built our policies in accordance with European Union regulations since 679 of 2016. This is called the General Data Protection Regulation. This helps people by giving them rights to enhance their privacy.

Despago SRL has an obligation to ensure that this policy is followed to the letter and that all those involved will comply with all that is stated here.

Despago SRL will monitor all relevant data and their confidentiality. All methods used to process and handle this information will be properly supervised and controlled by Despago SRL.

Principles

All Despago SRL policies will be guided by the following principles to ensure appropriate management of personal information:

  • The collection and management of private data will be done in a transparent, lawful and honest way.
  • Whenever we ask you for your personal data, we will only do so in a lawful and appropriate way.
  • When we ask for your personal data, we will only do so for reasons relevant to pursuing your claim.
  • We will care for your personal information in a way that will ensure its accuracy.
  • If certain data will be passed to us and it will not be for the purpose of this claim, then we will, within our resources and reasonable limits, ensure that we delete it to protect your privacy. Such rectification will be made as soon as possible.
  • The system that will hold your data will identify within a reasonable time those parts that are no longer useful for the purpose of the claim and will take care to remove them from our storage to ensure the confidentiality of your information.
  • Your personal information will be kept in a system that will ensure that its security is properly presented.
  • Your private information will be disclosed to third parties only for the purpose of benefiting your claim and only if such action proves to be relevant to your case.
  • When you submit your personal data to Despago SRL, you will be able at any time to withdraw, delete, modify or restrict it in any way you deem necessary. Despago SRL will comply with the wishes of its customers in any respect in this regard.

Personal data

Any information about a person that can lead to his or her identification and which contains personal details about that person is considered to be personal data. Examples of personal data are names, addresses, telephone numbers, date of birth and others.

Collection of personal data

Due to the nature of our services, in order to help people claim their flight compensation, we will ask people to give us some of their personal information. In order to come up with a solution to their problem, we first need to assess it, and to do this we need to identify all the variables related to their situation.

In order to verify whether a claim falls within the scope of EC Regulation 261, we will need to be provided with names, addresses, telephone numbers, flight details and all other personal information relevant to whether or not a flight has been delayed, overbooked or canceled.
By collecting this personal information, we will also be able to communicate relevant details that passengers will need to know about their situation. The entire activity of Despago SRL revolves around these principles. The entire process that will result in the collection of compensation from the passenger begins with the collection of personal data relevant to their case.

Collection of personal data

Due to the nature of our services, in order to help people claim their flight compensation, we will ask people to give us some of their personal information. In order to come up with a solution to their problem, we first need to assess it, and to do this we need to identify all the variables related to their situation.

In order to verify whether a claim falls within the scope of EC Regulation 261, we will need to be provided with names, addresses, telephone numbers, flight details and all other personal information relevant to whether or not a flight has been delayed, overbooked or canceled.

By collecting this personal information, we will also be able to communicate relevant details that passengers will need to know about their situation. The entire activity of Despago SRL revolves around these principles. The entire process that will result in the collection of compensation from the passenger begins with the collection of personal data relevant to their case.

Use of personal data

The data collected will be used to follow up the customer’s claim. Despago SRL will keep this data only for the period of time necessary to obtain for the Client the compensation to which he is entitled under EC 261.

Only designated Despago SRL personnel will have access to this personal information. They will use it only for its intended purpose and with proper authorization.
Just like any other website, Despago SRL will use cookies that will help our company learn how to better serve the customers to whom we provide our services. It will analyze the behavior of our users on our website as a whole. The data submitted to our administrators is categorized into statistics that do not provide information about individuals.

Everything that cookies and all cookie technology is fully implemented on this website. If you do not agree to this form of cooperation between you and the Despago SRL website, then reaching an agreement will be impossible and therefore you should leave this website and do not continue to use our services to assist you in reimbursing your claim.

We have kept more information on this in the section Use of cookies. Please read it for further details and clarifications.

Sharing personal data

The only parties with whom we will share your personal data will be those covered by the agreement. For this reason, we will be able to pursue you with a view to obtaining for you the compensation due to you under EC 261. We will only disclose to them relevant data about the actions they have taken to progress and settle your case. Any concerns in this regard can be directed to one of the Despago SRL administrators, where you can discuss your preferences in this regard. Contact details for this action can be found on this website.

Security of processing

The way we handle all your personal data will be done in the most secure way possible. Both from the point of view of our staff who will be handling this data, and by transferring it to the appropriate parties via networks and communication platforms. Ensuring zero exposure to accidents or misuse of your private information will guarantee a safe and secure environment in which your claim can be resolved in the best possible way.

Access, modify and delete your personal data

At any time, the customer has the possibility to access his or her personal data and, in addition, to request their deletion or re-editing. In order to ensure that everything goes as we originally intended, we need to ensure that appropriate communication is established between us and the customer, especially in the case of data updates. If there are any doubts about the handling of your personal data or you have an opinion about submitting it to third parties, you can use our contact details and establish a line of communication with us to decide together what to do with it in a way that is satisfactory to you.

Access, modify and delete your personal data

At any time, the customer has the possibility to access his or her personal data and, in addition, to request their deletion or re-editing. In order to ensure that everything goes as we originally intended, we need to ensure that appropriate communication is established between us and the customer, especially in the case of data updates. If there are any doubts about the handling of your personal data or you have an opinion about submitting it to third parties, you can use our contact details and establish a line of communication with us to decide together what to do with it in a way that is satisfactory to you.

Responsibility

With regard to the General Data Protection Regulation, Despago SRL will at all times be able to confirm its compliance with all articles contained in the GDPR. As such, we take full responsibility for anything concerning it. To ensure this, reports containing all data relevant to the matter in question will be well documented and we will at all times be able to demonstrate our commitment to these principles to both the authorities and our clients. Further details in this regard will be provided by contacting us on the basis of details made public on our website.

Complaint

Customers will be able at any time to register a complaint about all aspects of how we handle their private personal information. Appropriately designated staff will ensure that such complaints are handled appropriately and the customer will have the final say in any decision on the matter. Such complaints can be lodged using the contact details provided on our Despago SRL website.

Policy change

All our policy guidelines are subject to change depending on various factors. Whether it is a change in legislation or simply the adjustment of Despago SRL’s management system.

While we are entitled to such changes, they will only affect customers who have not yet entered into an agreement with us. In this event, you are likely to be notified accordingly by our designated staff. Reading the terms and all relevant information made available to you on our website will ensure that you will always have the necessary facts to help you make the best possible decision for your situation.

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DESPAGO S.R.L. · Reg. code (CUI) 34252894 · Trade Register No. J2015000147396 · Registered office: Splaiul Independenței No. 202K, Room 1, Bl. B5, Ground floor, Ap. 1, Sector 6, Bucharest

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