The amount you can recover for a delayed or cancelled flight or denied boarding is fixed and set by EU Regulation 261/2004. It does not depend on the ticket price, but on the flight distance and the length of the delay at your destination.
| Flight distance | Delay at destination | Compensation |
|---|---|---|
| Under 1,500 km | over 3 hours | €250 |
| 1,500 – 3,500 km | over 3 hours | €400 |
| Over 3,500 km (intra-EU) | over 3 hours | €400 |
| Over 3,500 km (extra-EU) | 3 – 4 hours | €300 |
| Over 3,500 km (extra-EU) | over 4 hours | €600 |
| Route | Approx. distance | Compensation |
|---|---|---|
| Bucharest → Rome | ~1,150 km | €250 |
| Bucharest → Paris | ~1,870 km | €400 |
| Bucharest → London | ~2,100 km | €400 |
| Bucharest → Madrid | ~2,500 km | €400 |
| Bucharest → Dubai | ~4,100 km | €600 |
| Bucharest → New York | ~7,500 km | €600 |
Not sure which category your flight falls into? The Despago team checks your case for free and handles the entire process. You only pay if we recover your money — service fee 33% + VAT of the recovered amount.
Fill in your flight details in 2 minutes and find out how much you are owed. Start your claim →
Terms and Conditions
Information
DESPAGO S.R.L. · Reg. code (CUI) 34252894 · Trade Register No. J2015000147396 · Registered office: Splaiul Independenței No. 202K, Room 1, Bl. B5, Ground floor, Ap. 1, Sector 6, Bucharest
Alternative dispute resolution: ANPC · EU ODR Platform
