Was your HiSky flight delayed or cancelled?

HiSky is a young Romanian airline, with flights from Bucharest and Chisinau to destinations across Europe and beyond. As a passenger on a HiSky flight you are protected by EU Regulation 261/2004 and can recover up to €600 in case of a long delay or cancellation.

Are you entitled to compensation from HiSky?

You are entitled if all the conditions below apply:

• The flight departed from an EU airport or landed in the EU operated by an EU carrier (HiSky qualifies).
• You reached your destination with a delay of more than 3 hours, or it was cancelled less than 14 days before departure.
• The cause is attributable to the airline — not extraordinary circumstances (severe weather, ATC strike).

How to claim compensation from HiSky

HiSky handles claims through its customer relations department, usually by e-mail or the contact form on their website. Attach your booking reference, flight details and, if applicable, proof of the delay.

As a smaller operator, the response can be prompt, but compensation claims are sometimes treated with reluctance or confused with a simple refund. This is where we help you assert your legal right.

Common problems with HiSky claims

• Non-standardized process — the lack of a dedicated portal can slow the response.
• Refund vs compensation confusion — EU261 compensation is separate from the ticket refund.
• Inconsistent response — we pursue it legally until resolved.

How much compensation you can get from HiSky

The amount is fixed, set by EU 261/2004, and depends on the flight distance:

Examples of HiSky flights from Romania

Frequently asked questions — HiSky

How do I claim compensation from HiSky?

By e-mail or the contact form on their website, with flight documents attached. Or let us handle everything for you.

HiSky is a small airline. Am I still entitled?

Yes. EU Regulation 261/2004 applies to all EU airlines, regardless of size.

How long until I receive the money?

It varies with complexity — usually from a few weeks to a few months.