Was your TAROM flight delayed or cancelled?

TAROM is Romania’s national airline. Although it has a solid service record, delays and cancellations can happen, and as a passenger you have the same right to compensation under EU 261/2004 — up to €600, regardless of the ticket price.

Are you entitled to compensation from TAROM?

You are entitled if all the conditions below apply:

• The flight departed from an EU airport or landed in the EU operated by an EU carrier (TAROM qualifies).
• You reached your destination with a delay of more than 3 hours, or it was cancelled less than 14 days before departure.
• The cause is attributable to the airline — not extraordinary circumstances (severe weather, ATC strike).

How to claim compensation from TAROM

For the national carrier, it is recommended to send an official request by e-mail or through the contact form on the TAROM website, attaching copies of your ID and travel documents (ticket, booking reference, boarding pass).

The process is manual rather than automated, so the response may be slow. We prepare the request correctly and follow the case through to payment.

Common problems with TAROM claims

• Slow e-mail responses — the lack of an automated portal slows the process.
• Documentation required — copies of ID and flight documents.
• No dedicated online system — claims are handled manually.

How much compensation you can get from TAROM

The amount is fixed, set by EU 261/2004, and depends on the flight distance:

Examples of TAROM flights from Romania

Frequently asked questions — TAROM

How do I claim compensation from TAROM?

By e-mail or the contact form on their website, with travel documents attached. Or let us handle everything for you.

How long does it take with TAROM?

Since processing is manual, it can take longer than airlines with an online portal. We keep pushing until it is resolved.

TAROM is not a low-cost airline. Am I still entitled to compensation?

Yes. EU Regulation 261/2004 applies to all EU airlines, whether full-service or low-cost.