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Lufthansa compensation · under EU 261/2004

Was your Lufthansa flight delayed or cancelled?

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⏳ Don’t delay — your right to compensation expires 3 years after the flight date. After that, the money can no longer be recovered.

Lufthansa is the largest airline in Germany and operates flights from Romania to its hubs in Frankfurt and Munich, with worldwide connections. For delays over 3 hours or cancellations, you are entitled to compensation of up to €600 under EU 261/2004.

Are you entitled to compensation from Lufthansa?

The flight departed from an EU airport (or landed in the EU operated by an EU carrier).
You reached your destination with a delay of more than 3 hours, or it was cancelled less than 14 days before departure.
The cause is attributable to the airline — not extraordinary circumstances.

How to claim compensation from Lufthansa

Lufthansa provides an online feedback and complaints form in the customer relations section of their website. You enter your booking reference and flight details. For connecting flights, the delay is calculated at the final destination, not per segment.

Lufthansa often rejects claims citing “extraordinary circumstances". We check whether the reason truly qualifies under the law and challenge unjustified refusals.

Common problems with Lufthansa claims

“Extraordinary circumstances" rejections — we challenge them when unjustified.
Incorrect per-segment calculation on connections — the delay counts at the final destination.
Slow process for missed connections via Frankfurt/Munich.

How much compensation you can get from Lufthansa

The amount is fixed, set by EU 261/2004, and depends on the flight distance:

Flight distance	Delay	Compensation
Under 1,500 km	over 3 hours	€250
1,500 – 3,500 km	over 3 hours	€400
Over 3,500 km	over 4 hours	€600

Examples of Lufthansa flights from Romania

Lufthansa route	Approx. distance	Compensation
Bucharest → Munich	~1,080 km	€250
Bucharest → Frankfurt	~1,460 km	€250
Cluj → Munich	~1,000 km	€250
Bucharest → Frankfurt → New York (connection)	over 3,500 km	€600
Bucharest → Munich → Dubai (connection)	over 3,500 km	€600

Frequently asked questions — Lufthansa

I missed a connection with Lufthansa. Am I entitled?

Yes, if you reach your final destination over 3 hours late and the cause is attributable to the airline. The final arrival time counts, not the segments.

Lufthansa cited “extraordinary circumstances". Is it valid?

Not always. We check the real reason and challenge it if it does not qualify under the law.

How do I claim compensation from Lufthansa?

Through the online customer relations form, or let us handle everything for you.

Had a problem with a Lufthansa flight?

Fill in your flight details in 2 minutes. We check for free, and you only pay if we recover your money.

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Why Despago and not an international platform?

A Romanian lawyer team

Aviation lawyers — not an international call-center.

Personal attention

We handle every case individually, not automated mass processing.

No risk, we handle it all

From notifying the airline to court — you only pay if we recover.